Welcome to Parkster, how can we help you?

To be able to park with the Parkster app, you need a smartphone that runs on the Android or iOS operating system. You can download the app for free from the Google Play Store or Apple Store.

Please contact the parking lot operator directly. This is usually the municipality or the city or a private operator. You may find the contact information on the parking meter. Parkster only provides digital parking tickets and cannot assist with troubleshooting  parking meters.

Almost there. Currently, we are available in more than 800 cities and municipalities in Germany and Austria, and the number is constantly growing. Enable location services and open the Parkster app. Your location will be displayed along with all Parkster parking spaces nearby. You can also enter your desired location in the search field. On the website, you can find all the places where you can currently park with Parkster at Locations You can recognize Parkster parking spaces by the green signage with the Parkster logo. Alternatively, we can be found on the respective Park App provider's sticker on the parking meter. You can find out how to park with Parkster in Sweden here.

Open the Parkster app. Tap on 'tickets' at the bottom of the screen. There you will find your active parking transactions. You can also find the currently running long-term parking permits, such as weekly or monthly tickets, here. In My pages , you can find your parking transactions under 'Parkings/ Receipts'.

Open the Parkster app. Search for the desired parking space, either by using 'Nearby' or by entering a location name or a zone code in the search window. When searching by location name, the desired place will be displayed on the map, with parking spaces marked by green pins. Zoom in on the desired location and click on the parking pin you want. The zone code is always indicated on the parking sign and must match the zone code of the parking space selected in the app. The app will display the zone code along with the parking designation. Click on it. You will now see all the important information for parking in this zone. Set the desired parking time using the slider or alternatively through the clock icon (Android) or the calendar display (iOS). Check the setting under 'Auto stop time'. The preliminary costs for the selected parking duration will be displayed right below. If everything looks good, press 'Choose vehicle and park'. The parking process will start as soon as you have chosen your vehicle.

In the app, tap on 'tickets' at the bottom of the screen. Click on your active ticket, then on 'Stop parking'. Here you can also extend your active ticket as needed. IMPORTANT: When parking, you set the expected parking duration using the slider or the date (iOS) or the clock icon (Android). After this time expires, your parking session will be automatically ended by us. Setting the parking duration at the beginning is important to ensure you have a valid ticket. If you do not set the time, your parking ticket will likely be stopped shortly after it starts.

Tap on 'tickets' in the app below and click on your active ticket. Tap on Stop Parking. If the parking time has exceeded and the costs have therefore increased excessively, please contact our Customer Service as soon as possible.

Open the app and tap on 'Vehicles' at the bottom of the screen. Tap on 'Add New Vehicle' and enter the desired license plate with all characters, including umlauts. Confirm by tapping 'Add New Vehicle'. The license plate will be displayed in your vehicle list without the hyphen (-). Give your vehicle a nickname, select the vehicle type, and choose the color. The chosen color and vehicle type are not crucial in case of parking control, so don't worry if the image doesn't exactly match reality. During the check, only the license plate matters. You can also activate your vehicle for camera parking. This function can be activated or deactivated at any time afterward. Activation is important when parking in parking facilities with automatic start and stop triggered by camera surveillance. When manually parking in the app, camera activation does not matter. If you want to remove a license plate, tap on 'Vehicles', select the vehicle you want to remove, and tap on 'Delete'.

The parking attendant searches for your license plate in his handheld device. If he finds your license plate, he will also see your electronic parking permit. A few cities/municipalities still require a parking sticker with a note about digital parking to be displayed behind the windshield. You can check where a sticker is required on our website under Parkplakette. On this page, we also offer a parking sticker for you to print. In case of emergency, the parking sticker can also be printed in black and white or a note with a clearly legible handwritten statement "I park with Parkster" can be placed behind the windshield. It is important that the sticker is placed clearly visible behind the windshield.

Open the app and tap on 'More - My Pages - Manage your account' or log in to 'My Pages' at www.parkster.de. Tap the three menu lines in the top right corner. Select 'Parkings/ Receipts'. Find your active long term parking permit and scroll to the right. Tap on 'Change License Plate'. Your current license plate will be displayed. Below it, there is a dropdown list with your other license plates saved in the app. Select the desired license plate and confirm with 'Use Parking Permit for Selected License Plate'. Your parking permit now has the newly selected license plate registered. Only one license plate can be registered in a long-term parking permit at a time. Not every parking operator allows a license plate change in their parking zones; for example, in the Smartparking zones, a change is not possible. In this case, when attempting to change, you will see the message "Changing the license plate is unfortunately not possible for this parking ticket."

In the Parkster app, tap on 'More - My Pages - Manage your account' or log in to www.parkster.de under My Pages. Tap the three menu lines in the top right corner. Select 'Subscriptions'. Here you can view your active subscriptions and, if desired, cancel them.  

Some few cities/municipalities still require a parking badge with a note about digital parking to be displayed behind the windshield. Where exactly you can check on our website under Parkplakette. On this page, we offer you a parking badge to print out. In case of emergency, the parking badge can also be printed in black and white or handwritten and legibly stating: "I park with Parkster". It is important that it is placed clearly visible behind the windshield.

Yes, that is possible. After opening the app, tap on 'Favorites' below the search window and enter your favorite zones using the 'Add to Favorites' function. Or select your favorite zone and tap on the star to the left of the zone number. In both cases, a window will open where you can give your favorite zone a custom name. Confirm by tapping 'Add to Favorites' - done. Your favorite parking zones are listed on the first page under favorites and are ready for your next parking session.

Yes, if you have allowed push notifications for the Parkster app, you will be notified 15 minutes before the expiration of the preset parking time.    

The parking zones with automatic camera parking are marked in the app with an image of a camera and the text "This is a parking space with automatic camera parking". Also, pay attention to the signage on site. For camera parking, you currently need a registered Parkster account.  

With Express-Parking, you can park immediately without having to create a Parkster account. Download the Parkster app to your smartphone. Open the app, select the country where you want to park, and tap on 'Get started!'. Select your preferred payment method. To do this, tap 'More' in the bottom right corner of the app, then tap 'Choose payment method'. In Germany and Austria, you can choose from debit or credit card, PayPal, ApplePay, and GooglePay. Enter the required information and confirm. Register your license plate(s) under 'Vehicles', 'Add new vehicle'. Now you can select the desired parking zone, enter the expected parking duration, and start the parking process by tapping 'Add vehicle and park'. A service fee of 0.50 EUR per parking transaction is charged for Express-Parking.   Do you already have a Parkster account? Here you can find out how to switch to Express-Parking.

Download the Parkster App for free, select your country, and tap on 'Get started'! In the app, tap on 'More' in the bottom right corner and then on 'Select payment method'. At the very bottom, you will find 'Create Parkster account'. Tap on it, fill in the required information, choose a password, and tap on 'Create account'. Follow the further instructions. The default payment method for a registered Parkster account is the email invoice. You will be given the option to add a debit or credit card. Changing the payment method is possible at any time via My Pages. As a registered user, you do not pay any additional service fees per parking transaction unless you choose to add one of our paid services, such as Parkster Plus or Business Parking. You can find the billing details under FAQ/ Payment. 

Open the app and tap on 'Get started!'. Do you already have a registered Parkster account? Tap on 'More' in the bottom right. Under the button 'Choose your payment method', you will find the link to sign up. Tap on it, fill in your access details, and log in. Don't have a registered Parkster account and want to register? Tap on 'More' in the bottom right of the app and then on 'Choose payment method'. At the very bottom, you will find 'Create Parkster account'. Tap on it, fill in the required information, choose a password, and tap on 'Create account'. Follow the further instructions.  

Go to your Parkster account and log out.  Tap 'More' in the bottom right corner and then tap 'Log out'. Open the app, select the country where you want to park, and tap 'Get started!' Set up your direct payment method by tapping 'More' in the bottom right corner and then tapping 'Choose payment method'. Enter your license plate(s) under 'Vehicles' and 'Add new vehicle'. Now you are ready for Express-Parking. After opening the app, tap 'Get started!', select your zone, set the expected parking time, and start the parking process by tapping 'Select vehicle and park'. A service fee of 0.50 EUR per parking transaction will be charged for Express parking.  

Set the expected parking duration before each parking session using the slider or the clock icon (Android) or the date display (iOS). Once the selected parking duration has expired, your parking session will automatically end. If you do not proactively set a parking time, the last setting will be applied. You can stop or extend the preset parking duration early in the app under 'Parkscheine'.

Unfortunately, this is not working yet. Currently, you need a registered Parkster account to use camera parking. We are working on it.   Learn more about camera parking here.   You can find out how to switch from express parking to a registered Parkster account here.      

Before starting a parking session, you set your expected parking duration. Based on this time setting, the estimated total will be reserved on your chosen payment platform. After the parking session ends, the actual parked time is calculated, and the corresponding price is determined and charged. The reservation is then released. Sometimes this release can take up to five business days. This depends on the chosen provider (PayPal, credit/debit card, Google Pay, or Apple Pay) and cannot be influenced by Parkster.