In rare cases, it can happen that a camera system (ANPR) misreads another license plate and incorrectly assigns it to your Parkster account.

How can this happen?

Camera systems operate with automatic image recognition. One possible reason for a misreading could be the way the license plate is written. Due to dirt, reflections, unfavorable lighting conditions, or varying character spacing (e.g., "AB-C 123" instead of "ABC123"), the camera may misinterpret a sign.

What can you do now?

Manually end the parking process:

• If the parking process is still running in your app, please end it immediately:
• Open the Parkster app.
• Tap "Parkscheine" at the bottom of the menu.
• Select the ongoing parking process.
• Tap "Parkvorgang beenden".

Contact support:

If you cannot manually end the parking process, please contact our customer service. We will review the case for you.

Temporarily disable camera parking:

If the vehicle is currently not being moved or you do not wish to use camera parking for the time being, we recommend turning off the camera activation in the app:

• Open the Parkster app.
• Tap "More" -> "Vehicles" at the bottom right.
• Select your vehicle.
• Turn off the "camera parking" option.