If you receive charges or invoices for a vehicle that you no longer drive (e.g., a sold car, a returned rental car, or a car-sharing vehicle), this license plate is likely still registered in your Parkster account.

How can this happen?

When you add a license plate in the Parkster app and camera parking is activated, the camera system at the parking lot or garage automatically recognizes the plate. If you do not remove the license plate from the app after returning the rental car or selling your car, the parking session of the subsequent driver will still be attributed to your account.

What can you do now?

Manually end the parking session:

• Open the Parkster app.
• Tap "Parkscheine" at the bottom of the menu.
• Select the ongoing parking session.
• Tap "Parkvorgang beenden".

Remove the license plate:

• Open the app.
• Tap "Fahrzeuge".
• Tap the desired license plate.
• Tap "Löschen".

Contact support:

If you cannot manually end the parking session or if you have incurred costs due to the recording of a foreign user, please contact our customer service. We will gladly review the case for you.