Welcome to Parkster, how can we help you?

With Parkster, you have the option to choose from various payment methods, depending on what suits you best. If you have a Parkster account, the total amount of your parking fees for the respective month will be billed to you monthly. If you prefer to pay for each parking session individually, you can do so via Expressparking – without creating an account. You can change your payment method on My Pages. Registered User Accounts * Email Invoice - (The invoice is generated and sent to your registered email address on the 16th of each month) * Debit or Credit Card - (VISA, Mastercard, VISA Electron, Maestro). The amount will be automatically deducted from your account on the 17th of each month. The day before, you will receive an overview of the parking fees due via email) * Paper Invoice - (Your monthly invoice will be sent to you as a letter by post once a month. The mailing fee is 2.99 EUR per letter) If you have registered as a Parkster user, the email invoice is set as the default. We bill your parking sessions for a billing period of 4 weeks (from the 16th to the 15th of the month) on the 16th of each month, and you will receive your invoice at the email address you provided during registration. The invoice has 14 due days. The IBAN and other important information are printed on the invoice. With a registered Parkster account, you park at the same price as at the machine. Unless you have activated one of our paid additional services, such as Parkster Plus or Business parking. In that case, we will charge fees for the respective service. Express Parking * Debit, Credit Card - (VISA, Mastercard, VISA Electron, Maestro). The amount will be automatically deducted from your account on the 17th of each month. The day before, you will receive an overview of the parking fees due via email) * Google Pay - You pay per parking session. Currently only available for Express Parking * Apple Pay - You pay per parking session. Currently only available for Express Parking * PayPal - You pay per parking session. Currently only available for Express Parking A service fee of 0.50 EUR per parking session is charged for Express Parking.

Parkster always bills on the 16th of the month. Depending on the chosen payment method, you will receive your invoice via email or as a postal letter. If you have chosen to pay by credit or debit card, we will deduct your parking fees automatically. If you have parked for less than 3 EUR, we will postpone your invoice for up to three months. The only exception is the initial invoice - this will always be sent, regardless of the total amount. If you would like to receive your invoice immediately despite a total amount under 3 EUR, please contact our customer service at kundendienst@parkster.com. A direct payment is only possible with Express-Parken. We accept debit cards, credit cards, GooglePay, ApplePay, and PayPal. A service fee of 0.50 EUR per parking transaction is charged for Express-Parken.

Yes, that works. With transfers from all countries that are part of the Single Euro Payments Area (SEPA) and use the Euro as their currency. From outside the EU, bank transfers can be complicated and expensive, which is why we recommend using Express Parking and direct payment. You can change your payment method on My Pages.

In your registered Parkster account: Open My Pages and scroll all the way down. Here you will find the payment methods and can change them according to your preferences. For Express Parking: Tap 'More' in the app and then tap 'Choose your payment method'. Select the appropriate payment method. Please note that direct payment is only possible in conjunction with Express Parking.  

The payment method must be changed before the invoice is issued. If you change it after the 16th of the month, it will only be applied to the next invoice.

It is possible that the payment receipt (which takes up to three days) and the sending of the reminder have overlapped. Did you transfer the payment immediately or shortly after receiving the invoice and still received a reminder? Please contact our customer service at kundendienst@parkster.com. Please send us your transfer receipt, clearly showing the transfer date, the recipient IBAN, and the purpose of the transfer; we will forward an inquiry to our payment service provider. Did you receive a notification that your payment has been received by us? Please check your email inbox. If your payment has been received, the reminder is no longer valid.  

A fee of 2.99 EUR is charged for each paper invoice. For the 'At work' account, the paper invoice is set as the default payment method. However, you can switch to the fee-free email invoice or the equally fee-free direct debit from your debit or credit card at any time. Update your payment method on My Pages.

If you parked for less than three EUR during the monthly billing period, we bundle up to three billing months into one invoice. If you still want to pay your parking fees immediately, please contact our customer service at kundendienst@parkster.com. Check if you have received an email from Parkster regarding an unsuccessful credit card charge. Check if your registered credit card is valid (exp date). Is your card 3D verified? Is it authorized for all types of transactions, such as online purchases, international transfers, etc.? Is it covered? Your bank can answer these questions. If everything is ok but the card has not been charged, our customer service will be happy to assist you.  

Go to My Pages. Scroll down and select either debit or credit card from the payment methods. Then tap on 'Save payment method selection'. You will be directed to a page with important information regarding the registration of your card. Read through it and then tap on 'To Billwerk+'. Enter your card details as required and confirm them. Your card will then be verified, for example, via 3D Secure. Depending on the card and verification method, you may be asked for a code and/or password, or you may need to answer a security question, depending on the security measures set by your credit card provider. It may happen that 0 EUR is reserved in your account during the registration of your card. This reservation will be removed after a few days.

We collect your parking transactions and generate your invoice on the 16th of each month. If you haven't changed the default setting in the app, the invoice will be sent to the email address provided during registration. If you can't find the email in your inbox, please check your spam folder. If the email has indeed ended up there, mark it as trustworthy (not spam). All further emails from us should then land properly in your inbox. By the way, you can also find all your receipts and invoices on Meine Seiten .

We create and send your invoice always on the 16th of the month or charge the invoice amount to the registered card, depending on which payment method you have chosen. If you have parked for a total of less than three Euro, we will bundle up to three billing months into one invoice, except for the first invoice. As a new customer, you will receive your first invoice regardless of the amount on the invoicing day. If you would like to receive your invoice before the invoicing day, please contact our customer service.

At Parkster, invoicing always occurs on the 16th of the month.  Unless you park with Express-Parken. In that case, invoicing will occur immediately after you finish your parking session.

Maybe you haven't marked Parkster and our financial service provider Billogram as trustworthy in your email settings? Go to your email settings and mark our emails as "not spam." Future emails from us should now land properly in your inbox.

The service fee of 0.39 EUR indicates that the Parkster Plus feature is activated. Here you will find attractive benefits such as overpayment protection, family account and more. This service is optional and can be activated and deactivated at any time on My Pages.

As of November 16, 2024, a new account number (IBAN) applies for payment by invoice. The new IBAN is uniform for all users and all Parkster accounts: DE20 5121 0600 4071 5760 48 at BNP Paribas Bank. The new IBAN is printed on every Parkster invoice. Remember not to bundle invoices but to transfer each invoice individually and to specify the correct purpose of use for each, so that we can quickly and accurately assign your payment. A QR code is also available to you, currently only in the web version. Here you will be redirected to information about the correct IBAN after 11/16/2024, to instructions for the transfer, and to information about transferring older, still unpaid invoices.

Always use the IBAN printed on your current Parkster invoice for your transfer. Starting November 16th, 2024, Parkster  uses a uniform IBAN for everyone: DE20 5121 0600 4071 5760 48. Please provide the correct purpose of use. You can find it printed on your invoice, along with all other important billing information. It’s best to scan the QR code. This ensures that all transfer data is securely correct. Currently, we can only offer the QR code in the web version. Here you will be redirected to information about the IBAN change on November 16, 2024, to instructions for the transfer, and to information on transferring older, still unpaid invoices.  

No. Unfortunately, that is not possible. The payment is allocated according to the intended purpose. If you bundle your invoices, the outstanding invoice for which you provided the purpose will be settled, and the remaining amount will be refunded to you. Please transfer all invoices individually, using the purpose specified on each invoice. The reintroduced QR code is intended to simplify the transfer process. All data from an invoice can be captured in an instant. Currently, we can only offer the QR code in the web version. Here you will be redirected to information about the IBAN change on November 16, 2024, the correct IBAN after the change, as well as payment of older, still outstanding invoices.  

If you want to transfer an invoice from October 2024 or earlier, then your old personal IBAN is the right choice. If you have lost the invoice with the transfer details, you can find it on 'My Pages - Manage your account'. Tap on the menu lines in the upper right corner and then choose 'Invoices'. The old individual IBANs will be deactivated on December 31, 2024. Here you will be redirected to information about the IBAN change on November 16, 2024, the application of the new IBAN, and notes on transfers.    

An electronic invoice (eInvoice) is an invoice issued in a structured format that is transmitted and received electronically, allowing for automatic and electronic processing. The eInvoice regulation, which will come into effect on January 1st 2025, applies exclusively to business-to-business (B2B) transactions. The following are exempt from the eInvoice regulation: * Small amounts under 250 EUR gross * Services provided by small businesses * Services rendered to legal entities that are not businesses, such as associations or government institutions  

Starting from January 1st 2025, invoices to our business customers will be sent as eInvoices. You can find out more about eInvoice here.

Please contact the parking lot operator directly. This is usually the municipality or the city or a private operator. You may find the contact information on the parking meter. Parkster only provides digital parking tickets and cannot assist with troubleshooting  parking meters.