Welcome to Parkster, how can we help you?

With Parkster, you have the option to choose from various payment methods, depending on which account model you have selected. As a registered user account, the invoice via email is set as the default payment method. You can change your payment method in the app or on the website under "My Pages." Payment methods for registered accounts with Parkster Neutral With a registered Parkster account, you park at the same price as at the machine. * Email invoice: The invoice is generated and sent to your registered email address on the 16th of each month. * Debit or Credit Card: Supported cards include VISA, Mastercard, VISA Electron, and Maestro. The amount will be automatically debited from your account on the 17th of each month. The day before, you will receive an overview of the parking fees due via email. * Paper Invoice: Your monthly invoice will be sent to you as a letter by post once a month. The mailing fee is 2.99 EUR per letter. Payment methods for registered accounts with Parkster Complete  The service fee is 0.50 EUR per parking transaction. * Email invoice: The invoice is generated and sent to your registered email address on the 16th of each month. * Debit or Credit Card (Monthly Billing): Supported cards include VISA, Mastercard, VISA Electron, and Maestro. The amount will be automatically debited from your account on the 17th of each month. The day before, you will receive an overview of the parking fees due via email. * Paper Invoice: Your monthly invoice will be sent to you as a letter by post once a month. The mailing fee is 2.99 EUR per letter. * Apple Pay: Direct payment. You pay per parking transaction. * PayPal: Direct payment. You pay per parking transaction. * Debit or Credit Card (Direct Payment): Direct payment. You pay per parking transaction. Payment methods for Express Parking (Parking without Registration) For Express Parking, a service fee of 0.50 EUR per parking transaction is charged. * Google Pay: Direct payment per parking transaction. * Apple Pay: Direct payment per parking transaction. * PayPal: Direct payment per parking transaction. * Debit or Credit Card: Direct payment per parking transaction with VISA, Mastercard, VISA Electron, and Maestro.

Since your bank performs a verification of the payment recipient, you may receive a message when attempting a transfer indicating that the recipient name and account details do not match. Please ensure that your information is correct. If all the data is accurate, you can proceed with the payment and authorize it without hesitation - even if it is flagged as "suspicious" by your bank. The IBAN is the sole determining criterion for successful allocation. Our Bank Details * Recipient: Parkster GmbH * IBAN: DE20 5121 0600 4071 5760 48 * BIC: BNPADEFFXXX * Bank: BNP PARIBAS S.A. NIEDERLASSUNG DEUTSCHLAND Important Notes for Your Transfer * Pay attention to the purpose of payment A new reference number is generated for each invoice. Please always provide this as the purpose of payment, as your payment can only be allocated this way. * Copy the recipient name exactly Pay close attention to capitalization, abbreviations (such as GmbH), and special characters (e.g., umlauts like ü or the German ß).

The recipient's name and the purpose of use must be copied exactly so that the payment can be assigned correctly. It is important that abbreviations, such as GmbH or AG, as well as special characters, are correctly transferred with the proper capitalization. Trust the IBAN DE20 5121 0600 4071 5760 48 If you receive a warning message despite entering the recipient's details correctly, you can release the payment without any concerns. The IBAN, as well as the current purpose of use, is the sole determining criterion for successful assignment. As soon as the payment has been assigned, you will automatically receive a notification via email.  

Yes, that works. You can transfer invoices from a foreign bank account as long as the country participates in the SEPA payment system (Single Euro Payments Area) and the transfer is made in euros (€). Transfers from countries outside the EU or the SEPA area can be complicated and may incur high bank fees. In this case, we recommend adjusting your payment method (e.g., to credit card). Note: Changing your payment method will only apply to future invoices. Already issued or outstanding invoices will not be affected by this change. 👉Click here to see how to change your payment method

Change payment method for your Parkster account via the app: * Open the app * Tap on "More" * Tap on "My Pages" * Tap on "Payment Method" - Here you will find the payment methods and can change them according to your preferences. Change payment method for your Family Account via the app: * Open the app * Tap on "More" * Tap on "My Pages" * Tap on "Manage Account" * Tap on "Payment Method" * Tap on "click here to change the payment method for the family account" * Tap on "Payment Methods" - Here you will find the payment methods and can change them according to your preferences. Change payment method for your At Work account via the app: * Open the app * Tap on "More" * Tap on "At Work" * Tap on "Change Payment Method" - Here you will find the payment methods and can change them according to your preferences. ❗Important notes: * Please note that the direct payment method is currently only available for Express Parking or for registered accounts with Parkster Complete activated. * The payment method must be changed before the billing date. If you change it after the 16th of the month, it will only be applied to the next billing cycle.

Possible Reasons for a Reminder: * Overlap Transfers can take up to 3 business days. It may be that your payment receipt and the automatic sending of the reminder overlapped. * Missing/Incorrect Purpose of Payment If the reference number (RF number) was not provided correctly, the payment could not be automatically assigned to your account. What should you do? * Check your email inbox Check your emails to see if you have already received a confirmation of the payment receipt from us or our payment service provider. * Contact customer service Did you pay on time but still receive a reminder? Please contact kundendienst@parkster.com and attach your proof of payment. Requirements for the Transfer Receipt In order for our payment service provider to quickly assign or rebook your payment, the receipt/screenshot must clearly include the following information: * Name of the account holder / payer * IBAN/account number of the payer * IBAN/account number of the recipient * Payment date * Purpose of payment (Reference number) * Amount Note: Banking apps often hide these details, so taking a screenshot via online banking on a computer is recommended. You are welcome to black out any unrelated confidential information on the document.

During registration, you can independently select your payment method. A fee of 2.99 EUR will be charged for each invoice that is sent by post (paper invoice). For AtWork accounts, the paper invoice is set as the default payment method. However, you can switch to the free email invoice or the also free direct debit from your debit or credit card at any time. The change will only apply to future billing. Already issued or outstanding invoices will not be affected by this. Here you can see how to change your payment method: Click here to access the instructions.

We create and send your invoice always on the 16th of the month, or we charge the invoice amount to your registered card on the 17th of the month. If you have parked for a total of less than 3 EUR in a month, we will bundle the amounts and issue an invoice that combines up to three billing months (this applies only to private individual accounts - not to family accounts, business accounts, or business invoices). The charge to the credit card will therefore only occur with this bundled invoice. Exceptions & Special Features * First Invoice for New Users As a new user, we will charge the amount of your first invoice on the billing day – regardless of how high the amount is. * Failed Charge Attempt If the charge fails (e.g., due to a temporary transmission error), further charge attempts will take place. The last charge attempt will occur on the 28th of the month. If the card cannot be charged at that time either, we will send you the invoice via email for manual transfer.

We create and send your invoice always on the 16th of the month or charge the invoice amount to your registered card. If you have parked for a total of less than 3 EUR in a month, we will bundle the amounts and issue an invoice that combines up to three billing months (This applies only to private individual accounts - not to family accounts, business accounts, or business invoices). Exceptions & Special Features: * First Invoice for New Users As a new user, you will receive your first invoice on the billing day (16th of the month) - regardless of the amount. * Request Invoice Early If you need your invoice before the regular billing day, please feel free to contact our customer service.

Monthly Payment * We issue and send your invoice on the 16th of every month, or charge your saved card on the 17th of the month. * If your total parking fees for a month are less than €3.00, we bundle up to three billing months into a single invoice. This applies only to private individual accounts - not to family accounts, business accounts, or company invoices. Direct Payment (Express Parking or Parkster Complete) * Charge: Deducted immediately after ending your parking session. * Hold/Reservation: At the start, the estimated amount is temporarily reserved on your card (this is not a charge!). The exact amount is only charged once you stop parking. What happens if an invoice is not paid on time? * Reminder: 14 days after the invoice date, we send a free payment reminder. * 1st Reminder: If the invoice remains unpaid 7 days after the reminder, the 1st dunning notice is sent. * 2nd Reminder: If the invoice remains unpaid 7 days after the 1st notice, the 2nd dunning notice is sent. * Debt Collection: If payment is not received by the date specified on the 2nd reminder, the invoice will automatically be forwarded to a debt collection agency 10 days later.

It may be that Parkster and our financial service provider Billogram are not yet marked as trusted in your email settings. Sometimes it’s simply because your email inbox is full and cannot receive any new messages. Here’s how to quickly resolve the spam issue: * Open your spam folder. * Look for an email from "Parkster" or "Billogram". * Mark the email as "Not Spam" (or add our sender addresses to your contacts). You can find the invoice in the Parkster app under: * "More" * "My Pages" * "Manage Your Account" * "Menu (three lines in the top right)" * "Invoices" There you can view the outstanding invoice at any time. Still no invoice? If you cannot find your invoice, simply contact our customer service. We will be happy to resend your invoice to your registered email address!

A service fee of 0.50 EUR per parking transaction indicates one of the following reasons: * An activated Parkster Complete feature You are using the additional features of Parkster Complete (such as overpayment protection, family account, and more). Additionally, as a registered user, you can choose whether to pay monthly or directly. * Express parking with direct payment You paid directly through Express parking without registration. Good to know: * This service is completely optional and can be activated or deactivated by you at any time through the app under More. * Here you can find an overview of all the attractive benefits of Parkster Complete. * If you parked using an Express account, you can find out here, how to switch to a registered account.

No, combined bank transfers are unfortunately not supported. Assignment by purpose of use For each invoice, a unique reference number is generated. Please transfer each invoice individually and always use the respective reference number as the purpose of use. You can find the correct IBAN and the purpose of use directly on each invoice. What happens with a collective transfer? If you transfer multiple invoices together, usually only the invoice for which the purpose of use was specified will be settled. It is possible that the remaining amount will be refunded to you. Check for refunds If you have made a collective transfer, please check your account statements for a payment receipt (due to a refund/reversal) from Billogram (our payment service provider) and not from Parkster.

What is an eInvoice? An electronic invoice (eInvoice) is an invoice issued in a structured format that is transmitted and received electronically. It allows for automatic and electronic processing in accounting software. When does the eInvoice regulation apply? The eInvoice regulation, which comes into effect on January 1, 2025, applies exclusively to business-to-business transactions (B2B). Exempt from the eInvoice regulation are: * Small amounts under 250 EUR gross * Services provided by small businesses * Services to legal entities that are not businesses (e.g., associations or government institutions) Does Parkster offer invoices in ZUGFeRD format? Currently, our invoices are provided as standard PDF documents. We do not yet offer hybrid formats combining PDF and XML files (such as ZUGFeRD). Since parking transactions generally fall under the exemption for amounts under EUR 250 or applicable transitional periods, our PDF invoices remain fully compliant and valid for your accounting. We are planning to support structured eInvoicing formats in the future.

If a parking meter on site is defective, please contact the respective parking operator directly. In most cases, this is the city or municipality. If it is a private parking area, you can find the name and contact details of the operator on the signage at the location. Parkster only sells digital Parktickets through the app and does not have access to the physical parking meters. Unfortunately, we cannot assist you directly with a malfunction of the meters.