Monthly Payment

• We issue and send your invoice on the 16th of every month, or charge your saved card on the 17th of the month.
• If your total parking fees for a month are less than €3.00, we bundle up to three billing months into a single invoice. This applies only to private individual accounts - not to family accounts, business accounts, or company invoices.

Direct Payment (Express Parking or Parkster Complete)

• Charge: Deducted immediately after ending your parking session.
• Hold/Reservation: At the start, the estimated amount is temporarily reserved on your card (this is not a charge!). The exact amount is only charged once you stop parking.

What happens if an invoice is not paid on time?

• Reminder: 14 days after the invoice date, we send a free payment reminder.
• 1st Reminder: If the invoice remains unpaid 7 days after the reminder, the 1st dunning notice is sent.
• 2nd Reminder: If the invoice remains unpaid 7 days after the 1st notice, the 2nd dunning notice is sent.
• Debt Collection: If payment is not received by the date specified on the 2nd reminder, the invoice will automatically be forwarded to a debt collection agency 10 days later.