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Why did I have to pay a billing fee of 2.99 EUR?

During registration, you can independently select your payment method.

A fee of 2.99 EUR will be charged for each invoice that is sent by post (paper invoice). For AtWork accounts, the paper invoice is set as the default payment method.

However, you can switch to the free email invoice or the also free direct debit from your debit or credit card at any time. The change will only apply to future billing. Already issued or outstanding invoices will not be affected by this.

Here you can see how to change your payment method: Click here to access the instructions.

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