Possible Reasons for a Reminder:

• Overlap
  Transfers can take up to 3 business days. It may be that your payment receipt and the automatic sending of the reminder overlapped.
• Missing/Incorrect Purpose of Payment
  If the reference number (RF number) was not provided correctly, the payment could not be automatically assigned to your account.

What should you do?

• Check your email inbox
  Check your emails to see if you have already received a confirmation of the payment receipt from us or our payment service provider.
• Contact customer service
  Did you pay on time but still receive a reminder? Please contact kundendienst@parkster.com and attach your proof of payment.

Requirements for the Transfer Receipt

In order for our payment service provider to quickly assign or rebook your payment, the receipt/screenshot must clearly include the following information:

• Name of the account holder / payer
• IBAN/account number of the payer
• IBAN/account number of the recipient
• Payment date
• Purpose of payment (Reference number)
• Amount

Note: Banking apps often hide these details, so taking a screenshot via online banking on a computer is recommended. You are welcome to black out any unrelated confidential information on the document.