Welcome to Parkster, how can we help you?

If you have saved the DKV Mobility card as a payment method in your 'At work' account, every 'at work' parking transaction will be charged directly to DKV immediately after completion.

Open your Parkster app and tap on “More” at the bottom right. Tap on “My Pages”. Here you can see at a glance which email address you are registered with at Parkster and which payment method is linked. To change the payment method, tap on the current payment method under “Payment Type”. All payment options will be displayed to you. You can choose whether you want to pay once a month or immediately after finishing a parking session. Tap on the desired payment method and follow the instructions. Don’t forget to “Confirm”.  

Parkster Complete is the successor to Parkster Plus and offers you practical, paid additional features: Parkster Complete provides you with an overpayment protection that reminds you to end your parking ticket when leaving the parking space. You can set up a family account and invite up to 3 family members to family parking. All parking transactions initiated through family parking will be collected and billed on a separate family invoice. With Parkster Complete, you can freely choose between monthly billing via email invoice or debit/credit card charge, or direct payment via PayPal, debit, or credit card. The iOS operating system also offers Apple Pay as a direct payment method. With Parkster Complete, you also participate in the Parkster Climate Aid. For every 20th Complete parking transaction of our users, a tree is planted. The service fee for Parkster Complete is 0.50 EUR per parking transaction.  

As a Parkster Plus user, you can now choose whether to pay monthly or immediately after the end of your parking session. As part of your Parkster Plus membership, you can pay directly with PayPal, debit, or credit card. If you are an iOS user, Apple Pay is also available to you. Update your Parkster app. Open the Parkster app and tap on “More” at the bottom right, then tap on “My Pages.” Under Payment Method, your current payment method will be displayed. Tap on the arrow to the right of your payment method. Tap on the desired payment method under “Pay directly.” Follow the instructions and save the entered data. Your new direct payment method will be displayed under “Payment Method.” When parking, select the correct parking zone, set your expected parking time, choose the correct license plate, and start your parking session. According to the selected parking duration, a parking fee will be reserved. You can extend your parking session as usual or end it early. The actual parking fee corresponding to the parking time will be calculated and charged after stopping the parking session. The reservation will be released.  

Starting from January 1st 2025, invoices to our business customers will be sent as eInvoices. You can find out more about eInvoice here.

An electronic invoice (eInvoice) is an invoice issued in a structured format that is transmitted and received electronically, allowing for automatic and electronic processing. The eInvoice regulation, which will come into effect on January 1st 2025, applies exclusively to business-to-business (B2B) transactions. The following are exempt from the eInvoice regulation: * Small amounts under 250 EUR gross * Services provided by small businesses * Services rendered to legal entities that are not businesses, such as associations or government institutions  

Please contact DKV customer support directly at the email address info@dkv-mobility.com.

The DKV Mobility Card is a payment method within the Parkster 'At work' parking service. Do you already have a 'At work' account? Open your Parkster app and tap 'More' in the bottom right corner. Tap 'At work' in the menu and then 'Change payment method'. Select the DKV Mobility Card, tap 'Save payment method selection', and follow the subsequent instructions. Please remember to save after entering the card details. Don't have an 'At work' account yet? Tap 'More' in the lower part of the app screen and then tap 'At work'. Activate the service. Follow the instructions and enter the required information. Select the DKV Mobility Card as your payment method.

Is the DKV card number typed in correctly? Is your DKV card still valid? If you can answer both questions with yes, but the card still cannot be registered, please contact DKV customer support at info@dkv-mobility.com and have your card checked there.

Do you often park as part of your professional activities and then reimburse these costs with your employer or client? Or can you deduct your parking costs for tax purposes? Then our service 'At work parking' is exactly the right choice for you. This allows you to separate your business parking transactions from your private parking transactions, and you will receive a separate invoice from us for both. In the app, tap on 'More' at the bottom of the screen and then tap on 'At work'. Activate the service. Enter your private address and add either the company name or the desired reference in the designated field. Choose the payment method. The service fee for Dienstlich Parken is 0.60 EUR including VAT per parking transaction. Please note! Your At work invoices issued in October 2024 and earlier have a different IBAN than your private invoices. The correct IBAN is always printed on the invoice. You can find out more about this here.

In all of Germany, at all available Parkster locations. In Austria, the use is currently not possible. However, it is possible to use the service with the Austrian card in Germany. You can find out how to register the DKV card as a payment method in the Parkster app here.

Yes, if you have activated Parkster Plus. The administrator sets up a family account and can invite up to three family members. Subsequently, all parking transactions initiated through family parking will be collected and billed on a separate invoice. You and all participating family members just need to tap on the Family field in the app before parking. You can see the selection buttons directly above the Choose Vehicle and Park options.

Parkster Plus offers you practical, paid additional features: You can send your parking receipts individually directly from the app to your email. Parkster Plus provides you with an overpayment protection that reminds you to end your parking ticket when leaving the parking space. You can set up a family account and invite up to 3 family members to family parking. All parking transactions initiated through family parking will be billed on a separate invoice. With Parkster Plus, you participate in the Parkster Climate Aid. For every 20th Plus parking transaction of our users, a tree is planted. Learn more about Parkster Plus in the app under More - Parkster Plus and on our website at https://www.parkster.com/de/for-drivers/plus/ The service fee for Parkster Plus is 0.39 EUR including VAT per parking transaction.

With Business parking, your employer manages all parking transactions and pays the monthly bill. In order to park this way, your employer must invite you via email or SMS. With At work parking, the account management and the responsibility for payment lie with you. The settled invoice can then be submitted to your employer for reimbursement, for example, as part of an expense report. You set up the At work account yourself in the app.

As long as the parking transaction is not on the invoice, you can change the assignment. Go to My Pages. Tap on the three menu lines in the top right corner and select 'Parking Tickets/ Receipts'. Search the list for the parking transaction for which you want to change the assignment and scroll all the way to the right in the last column. Tap on the assignment and then on 'Change Assignment'. Check if your selection has been applied and that the assignment is displayed correctly.

If you do not find sufficient answers at https://www.parkster.com/de/for-drivers/business/, we are happy to assist you. Write to us at unternehmerparken@parkster.com.

Our service Business parking is aimed at employers who want to conveniently consolidate all business parking transactions of their employees into a single invoice. To get more information about Business parking, click here. Or write to us at unternehmerparken@parkster.de.