Welcome to Parkster, how can we help you?

Check your internet connection: Do you have reception? Are you connected to the internet? You may want to restart your device and try to change your location if the reception is poor. Check if you have the latest app version and perform an update if necessary. All functions should now be available again. Check your smartphone model and the operating system. The operating system should be at least iOS 11.0 or Android 4.1 or newer. If the problem persists despite all the above-listed troubleshooting steps, our customer service will be happy to assist you at kundendienst@parkster.com . Please provide your smartphone model and operating system as well as a describe your problem as accurately as possible and which actions you have already taken to resolve it.

Do you have questions or need help? Our customer service is happy to assist you! Here's how to reach us: * Email: kundendienst@parkster.com * Phone: +49 89 306697969 Our service hours: * Monday - Friday: 08:00 - 20:00 * Saturday: 09:30 - 18:00

Here you will find all the important information regarding the cancellation and revocation of a short-term ticket) or a long-term ticket with Parkster. Can I revoke a started parking process (Short-term ticket)? Once your parking process has started, your parking authorization begins immediately. Therefore, a parking process that has already started (Short-term ticket) generally cannot be revoked or canceled. If something did not work as expected during your parking process or if there was an incorrect charge, please feel free to contact our customer service. We will review your case individually and assist you further. Can I cancel a long-term parking permit (Long-term ticket)? Yes. We want to make sure you don't have to worry even if you make an accidental purchase when setting up long-term parking. Therefore, you can cancel your long-term parking permit (Long-term ticket) free of charge within 15 minutes after purchase. Simply contact our customer service within this timeframe. After a successful cancellation, you will, of course, incur no costs. After the 15 minutes have passed, a cancellation will be subject to legal regulations and our General Terms and Conditions (AGB). Even then, we will review your request individually. I accidentally selected the wrong long-term parking permit or the wrong parking zone. What can I do? This can happen! Just contact our customer service as soon as possible. If your request is made within 15 minutes after purchasing your long-term parking permit, we will, of course, cancel it free of charge. In all other cases, we will look at your case individually and work with you to find a possible solution. What happens in the case of an incorrect booking or a technical problem? Technical errors or incorrect charges do not fall under the statutory right of withdrawal. If something did not work as intended, we will, of course, take care of it and carefully examine the situation. If necessary, we will correct incorrect bookings or refund any overcharged amounts. Where can I find information about my right of withdrawal? Detailed information about your statutory right of withdrawal can be found in our withdrawal policy as well as in our General Terms and Conditions (AGB).