Check your internet connection: Do you have reception? Are you connected to the internet?

You may want to restart your device and try to change your location if the reception is poor.

Check if you have the latest app version and perform an update if necessary. All functions should now be available again.

Check your smartphone model and the operating system. The operating system should be at least iOS 11.0 or Android 4.1 or newer.

If the problem persists despite all the above-listed troubleshooting steps, our customer service will be happy to assist you at kundendienst@parkster.com . Please provide your smartphone model and operating system as well as a describe your problem as accurately as possible and which actions you have already taken to resolve it.