Welcome to Parkster, how can we help you?

APP * Open the Parkster-App * Tap the three dots "More" in the bottom right * Navigate to "My Pages" WEBSITE * Log in to our website www.parkster.de on your browser. * To log in, you need either your email address or your phone number that you provided during registration. If you can't remember your password, you can find more information here.

Since your privacy and the responsible handling of your data are important to us, we never store personal data longer than necessary. If you have not used your Parkster account for an extended period, it will be automatically marked for deletion. What do I need to do if I want to keep my account? If you want to keep your Parkster account, you simply need to reactivate it. 1. Click the button "I want to keep my account" in the email or log in directly on the web under "My pages". 2. By logging in, you will be recorded as active in the system again and agree to our current terms of use. 💡Important: This must happen within 14 days of receiving the email (by the deadline mentioned in the email). What happens if I do not log in? * If you do not respond, you do not need to do anything further. Your account will then be considered permanently inactive and will be automatically and irrevocably deleted after the 14-day period. * If you need us again in the future, you can easily create a new Parkster account at any time. Do you have any questions or issues with logging in? Our customer service is happy to assist you!

In this case, please briefly check your entries in the registration form. Please ensure that: * the email address is entered in the email field. * the mobile number is in the phone number field. * there are no accidental spaces before or after your entries. Still having trouble? Feel free to contact our customer service. It’s best to send us a screenshot of the error message directly so that we can resolve your issue as quickly as possible.

If you need a receipt for your parking transaction, you can easily send it from the app to an email address. Depending on the type of account, it works as follows: FOR REGISTERED ACCOUNTS (NEUTRAL OR COMPLETE) * Open the app. * Tap on "Tickets" at the bottom of the screen. * Select the "Receipts" tab in the top right corner. * Choose the desired parking transaction. * Tap on "Send receipt". Your receipt will be sent as a PDF file to the email address registered in your account. FOR EXPRESS ACCOUNTS * Open the app. * Tap on "Tickets" at the bottom of the screen. * Select the "Receipts" tab in the top right corner. * Choose the desired parking transaction. * Tap on "Send receipt". * Enter the desired email address. Your receipt will be sent as a PDF file to the email address you provided.

There are three ways to reset your password: WEBSITE: click here and follow the instructions. APP: Tap 'Forgot password? Click here' in the login field. SMS: (please note that fees may apply) * Send PASSWORT to 33777, and you will receive a one-time code. * After that, you can log in using your registered mobile number and the code as your password.

If you want to change your address, email address, or phone number in your account, you can easily do this through "My Pages". Via the app: * Open the Parkster app * Tap the three dots "More" in the bottom right * Navigate to "My Pages" * Tap on "Manage your account" * Change the desired information and tap "Save changes" further down the page. Via the website: * Click "Log In" in the top right. * Log in with your email address/mobile number and password. * Change the desired information and click "Save changes."

The Parkster app is available in several languages: Swedish, English, German, Danish, Norwegian, and Spanish. If your smartphone is already set to one of these languages, the app will automatically adopt it. On the iPhone, you also have the option to change the language specifically for the Parkster app. 1. Open your phone's settings. 2. Look for the Parkster app. 3. Select your desired language under "Preferred Language." Please note that the names of the parking spaces are not translated.